You can’t just pick up the phone to Google. Most problems go through online forms with very short boxes to type in, then Google replies by email with a case number. It can take days and the first reply is often an automatic one. Only one person should deal with Google about a profile at a time, as two people on one case can hold it up. Raising and chasing these cases is what I do for my clients every day.
How do I contact Google Business Profile support?
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