Archives: FAQs

Usually because it isn’t verified yet or Google is holding it back. When you’re signed in you see your own profile even when the public can’t. Check on a phone that isn’t signed in to your Google account. If it isn’t there, message me and I’ll tell you what’s going on.

Usually, yes. Google suspends a profile when something looks like it breaks the rules, like an address customers can’t visit or extra words in the business name. Don’t keep editing it or sending appeal after appeal, as that can make things worse. The appeal needs the right evidence first time. That’s the part I do.

Google wants one unbroken video that shows where you are, that the business is real and that you run it. Start outside with a street sign or the shops next door, then your sign if you have one, your van or your tools, then something only the owner can show, like unlocking the door. Google…

Google’s spam filter takes some down and it sometimes catches genuine ones too. If they all go at once, Google has often moved your profile onto a new map listing. That can be put right, but only if it’s caught before Google clears the old listing, so message me straight away. I check my subscribers’…

If it breaks Google’s rules, yes. That means fake reviews, reviews about something else, reviews from competitors or someone trying to blackmail you. A genuine complaint stays, so reply to it calmly. If someone leaves a bad review then messages you on WhatsApp offering to remove it for money, don’t pay or reply. Screenshot it…

It happens a lot. It might be a former employee, an old web designer or someone you’ve lost touch with. You can ask for access through Google and the owner gets a few days to reply. If that doesn’t work or you don’t know who has it, I’ll take it up with Google for you.

Yes. Set it up as a business that goes to its customers and hide your address, so Google shows the area you cover instead. If customers don’t come to you, don’t show your home address. Never show half an address either. Virtual offices and PO boxes usually aren’t allowed.

Only one per business at each address where you see customers or have staff. You can’t have one for every town you cover. If Google shows two listings for your business, the extra one needs merging or removing so all your reviews are in one place.

You can’t just pick up the phone to Google. Most problems go through online forms with very short boxes to type in, then Google replies by email with a case number. It can take days and the first reply is often an automatic one. Only one person should deal with Google about a profile at…

Nobody can promise that. AI tools build their answers from what they can find about you: your Google Business Profile, what your reviews say, your website and listings like Bing and Apple. So your details need to be complete and the same everywhere. You also need a steady flow of reviews that say what you…